Managed Service Plans:
Have predictability for your monthly IT support costs and the little annoyances taken care of before they become major frustrations.
In many cases, the preventative maintenance included in all plans can fix problems before they’re noticed.
|Unlimited Remote and Phone Support Incidents*||X||X||X|
|Anti-Virus Monitoring and Maintenance||X||X||X|
|Microsoft Office 365 license||X|
|Backup Monitoring and Maintenance||X||X|
|Maximum Response Time||4 hr||2 hr||1 hr|
|Included Planned Hours On Site||2||2|
|Server Operating System Updates||X|
|Server Software Updates||X|
|Price per Workstation per Month||$50||$100|
|Price per Server per Month||$150||$250||$350|
*Break/Fix rates apply outside of standard 9am – 5pm business hours
Managed Services require the to business have a minimum of 5 devices under management.
On demand support 9am – 5pm business hours:
If you have only a few workstations or don’t need the intensive care offered by our managed services, our per incident prices are below.
The on site service rate is $120 for the first half an hour, then $90 per hour after that, billed in 15 minute increments.
The cost for phone support is $20 if resolved over phone (credit card prepayment required)
The cost for remote control support is $50 (credit card prepayment required)
After hours, weekend and public holiday support:
On Site: $200 per hour billed in 15 minute increments after the first hour (1-hr credit card prepayment required, remainder billed on completion)
Telephone Support: $50 (credit card prepayment required)
Remote Support: $100 (credit card prepayment required)